We would like you to feel confident when purchasing our products and we want to make sure that you are satisfied with your Tushon experience. Please email us if you need help resolving any problems with your order or delivery, as your happiness is very important to us.
Covid-19 Update: For hygiene purposes and the safety of our staff and customers we no longer accept returns for any reason except exchange of faulty or damaged goods.
If your order is damaged during delivery please email us to notify us of the problem immediately.
We do not offer refunds for any reason including and not limited to change of mind, incorrect address submitted by the customer or incorrect product or quantity submitted at checkout, or for orders that are not received where Australia Post has confirmed the parcel as being "delivered".
We are always happy to help resolve any concerns you have with your order, so please get in touch with us immediately if there is any issue with your order.